FAQ


		Proudly Serving



The Calibration World

	Since 1962.




HTA Enterprises, 2580 East Sunset Road, Las Vegas, NV 89120 \| www.htaphotomask.com (702) 381-2000 sales@htaphotomask.com

		“Where precision is standard”


	Please see our “What's New” page for latest information and special offers.

Q: What is your policy regarding the return of purchased items?

A: Once the Calibration Standard has been delivered, for the protection of all our customers, its intrinsic integrity must be considered compromised until it is re-certified. All time and effort involved in measuring and certifying Standards is unrecoverable, therefore, a 50% restocking fee will be applied to all returned items.

Q: What must I do to return a Standard for re-certification?

A: Find the re-certification cost for your Standard on our RE-CERTIFICATION web page. Provide a purchase order and include your UPS or Fed-Ex account number for return-shipment. A shipping and handling fee will be added when no account number is provided. We typically return-ship by 2nd-day-air unless overnight is required. Expedited re-certification service can be provided at no additional charge by contacting us at least one week prior to shipment. No RMA number is required.

Q: How do you recommend we ship our Standard when returning it for re-certification?

A: Please ship using either UPS or Fed-Ex only. In order to expedite service, we recommend that you ship 2nd day air or overnight, if necessary, with "No signature required".

Q: When returning our Standard for re-certification from outside the U.S., what special procedures should we follow?

A: We recommend that you ship only by UPS or Fed-Ex International. Include the following statement in all purchase orders and shipping documents in order to eliminate unnecessary costs and delays in U.S. Customs: "This item is being returned to the U.S. manufacturer for maintenance". The customer is responsible for any brokerage or customs fees. Please include your UPS or Fed-Ex account number for the return shipment.

Q: How long will I be without my Standard when I return it for re-certification?

A: With prior notice, we can usually return-ship your Standard within 3-5 working days by second day air. We will be pleased to ship overnight if requested. Please supply your UPS or Fed-Ex account for this service.

Q: What is the best way to contact you with technical or other questions?

A: We welcome you to contact us with questions, comments or suggestions at any time. We rely on your feedback for our success and your satisfaction.

Q: How do I purchase products or services with a credit card?

A: We do not accept credit cards. We offer PayPal as a safe and convenient method to purchase our products and services. See the PayPal page for instructions.